5 Ways for Healthcare Providers to Get Ready for New Medicare Cards


Medicare is taking required steps to remove Social Security numbers from Medicare cards. Through this initiative, the Center for Medicare & Medicaid Services (CMS) (@CMSGov) would be able to prevent fraud, fight identity theft, protect essential program funding and the private healthcare and financial information of our Medicare beneficiaries.

CMS would be issuing new Medicare cards with a new unique, randomly-assigned number called a Medicare Beneficiary Identifier (MBI) to replace the existing Social Security-based Health Insurance Claim Number (HICN) both on the cards and in various CMS systems that we are using now. We’ll start mailing new cards to people with Medicare benefits by April 2018. All Medicare cards would be replaced by April 2019.

CMS is committed to helping providers by giving them the tools they need. We want to make this process as easy as possible for you, your patients, and your staff. Based on feedback from healthcare providers, practice managers, and other stakeholders, CMS is developing capabilities where doctors and other healthcare providers would be able to look up the new MBI through a secure tool at the point of service. To make this change easier for you and your business operations, there is a 21-month transition period where all healthcare providers would be able to use either the MBI or the HICN for billing purposes. 

Therefore, even though your systems would be requiring well-equipped features to be able to accept the new MBI format by April 2018, you can still continue to bill and file healthcare claims using a patient’s HICN during the transition period. We encourage you to work with your billing vendor to ensure that your system would be updated to reflect these changes as well. 

Beginning in April 2018, Medicare patients would come to your office with new cards in hand. We’re committed to give you information you need to help your office get ready for new Medicare cards and MBIs. 

Here are 5 steps you can take today to help your office or healthcare facility get ready:

  1. Go to our provider website and sign-up for the weekly MLN Connects® newsletter.
  2. Attend our quarterly calls to get more information. We’ll let you know when calls are scheduled in the MLN Connects newsletter.
  3. Verify all of your Medicare patients’ addresses. If the addresses you have on file are different than the Medicare address you get on electronic eligibility transactions, ask your patients to contact Social Security and update their Medicare records.
  4. Work with us to help your Medicare patients adjust to their new Medicare card. When available later this fall, you can display helpful information about the new Medicare cards. Hang posters about the change in your offices to help us spread the word.
  5. Test your system changes and work with your billing office staff to be sure your office is ready to use the new MBI format.

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