Medical practices need to keep a track of their scheduled patient appointments to maintain and optimize their workflow. Medical practices commonly have no shows, cancelled or rescheduled appointments. Appointments are frequently missed simply because the patient forgets. All this results in vacant slots in the physician’s schedule and loss of revenue.

The Automated Patient Reminder benefits the doctor as well as the patient. It is an interactive voice technology system, which automatically calls patients at predetermined times and reminds them of future appointments. Pre-recorded messages are played to the patient’s telephone or answering machines, informing them of upcoming appointments scheduled with their physician. This interactive system uses touch-phone response to support appointment confirmations, cancellations and requests for rescheduling.

The system will try calling a phone number multiple times for busy or no answer calls. Reports are generated on call and appointment statuses along with information on number of tries, phone numbers called and easy rescheduling options. This streamlines the appointment schedule process and increases revenue for the medical practice. Here are a few benefits:-

Reduce Appointment "No Shows"
With automatic delivery of appointment reminders, the probability of the patient missing the appointment is significantly reduced. Helpful customized messages provide the patient with complete appointment information and multiple response options, thereby enabling the system to capture the updated patient schedule.

Systematic Appointment Coordination
The Patient Reminder integrates with your data systems to deliver personalized, automated messages via phone, fax or e-mail to the patients according to their appointments. When the patient chooses to reschedule the appointment, the system captures the information. The staff can call the patient to inform him/her about the rescheduled date and time.

"On an average, the automated reminder results in a 30% reduction in no-shows and provides a return of your investment in only three to four months."

Total Savings for a Mid-sized Practice using Automated Patient Reminder System

Reduce Labor Expenses and Increase Revenues

With no time wasted on making appointment reminder calls or sending messages your staff focuses on core activities. When the office staff calls the patients, typically 60% of the calls land up on answerin machines. This problem is easily solved since the automated reminder makes repeated calls and can also call alternate numbers given by the patient. The cost of an automated patient reminder is nominal compared to the cost of the man hours spent on manual calling. On an average, the automated reminder results in a 30% reduction in no-shows and provides a return of your investment in only three to four months. 

By: Divan Da’ve, CEO: OmniMD^™