FAQs

Sales & Benefits

Why should I invest in electronic health record (EHR) software?

Specialty EHR systems have been proven to aid in substantial reductions of cost, time and effort for the medical community. They are a step towards quality healthcare with a minimal scope of errors and the seamless running of medical processes.

Exactly how does OmniMD save clinics money?

A large part of a medical practice’s costs are a result of administrative burdens and support staff. As the practice grows, the administrative staff members also need to increase proportionally, leading to higher overheads. OmniMD eliminates these costs by providing added efficiency without hiring additional staff.

The automated running of medical processes and systems with the use of OmniMD’s specialty EHR systems allows for greater productivity from each employee. The clinic can grow without needing to increase its employee base. For most of our customers, the cost savings derived in the first three months of use justify the yearly cost of OmniMD. Contact us at (914) 332-5590 Ext 292 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Your company is located in New York. My practice is in another geographical location. Can we still do business?

Absolutely. Geography is completely irrelevant to OmniMD usage. We provide a Web-based system that can be used by anyone in the US and abroad. We can set up each account and provide training from our US office or we can visit the client’s site. OmniMD users can benefit universally across locations in fact, we have physicians in all fifty states and many countries across the globe.

Can physicians test OmniMD or see a demonstration before they buy it?

Yes. Contact us at (914) 332-5590 Ext 292, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Sign Up for a Demo to see how OmniMD can enhance your practice management software.

There is other EHR software in the market. What makes OmniMD different?

As a one-stop, affordable, Web-based clinical practice suite, OmniMD covers everything from the EHR to Charge Capture to the Prescription Writer. But, additionally, OmniMD provides services such as integration, transcription and billing for over-and-above value to practices. OmniMD is truly a one-stop provider of clinical practice solutions.

Usability

Will using OmniMD force physicians to change the way they currently practice?

No, physicians can continue using the exact process they do currently; they merely need to transport the data already available to the OmniMD electronic medical record suite. In addition, OmniMD offers easy-to-use functions that can streamline users’ current procedures. For example, physicians can record dictations while traveling using handheld devices and do not need to utilize telephones. Rather than staff having to write information manually, they can enter that information directly into the EHR system and any information captured in one place is automatically transmitted to other modules to avoid duplicate data entry allowing OmniMD to save them time.

Will OmniMD slow me down?

OmniMD is a robust system designed for fast running combined with simplistic ease of use. It does not slow you down but helps you work faster. The system has built-in default settings for the most commonly executed processes. This eliminates the need for data re-entry or duplication. The OmniMD product team with its expertise in understanding the physician’s concerns of time costs has developed the system to manage time better. For instance, built-in ICD and CPT codes prompt easy prescription writing or diagnostics. Once any patient information is entered into one part of the system, it is automatically updated or added in other relevant areas. The staff only spends time on adding additional information.

Is the system quick to deliver and does it require minimal training?

The OmniMD system requires minimal deployment time and training time. As a Web-based system, it can be integrated within a matter of days. The system has been designed in a simple, intuitive manner so that it takes minimal time for staff to get comfortable with the work-flow.

I have a single-person practice. Do you have a solution that makes sense for me?

Yes, we have designed our system to meet the needs of large or small practices. The entry-level EHR software from OmniMD is reasonably priced and offers added functionality suitable for a single practice. Whether the practice is large, small or somewhere in between, OmniMD has kept the individual requirements of all in mind while designing the system.

I manage a clinic with 20 providers. Do you have a solution that will work for me?

Yes, OmniMD has the capabilities to be a multi-user, multi-practitioner system. It is well suited to handle multiple users at the same time.

Can I use OmniMD in my exam room, home and other locations?

Yes. You only need to have a computer or handheld device with Internet connectivity.

Features & Miscellaneous

Specialty EHR

What are the specialties covered in the system?

With our advanced specialty EHR software, OmniMD supports all of the specialties listed below.

• Allergy and Immunology
• Anesthesiology
• Cardiology
• Dermatology
• Emergency Medicine
• Endocrinology
• ENT
• Family Practice
• Gastroenterology
• Geriatric Medicine
  
• HBOT/Wound Care
• Hematology
• Internal Medicine
• Nephrology
• Neurosurgery
• Neurology
• Orthopedics
• OB/GYN
• Occupational Health
• Oncology
• Ophthalmology
  
• Pain Management
• Pediatrics
• Podiatry
• Psychiatry
• Pulmonology
• Rheumatology
• Surgery
• Sports Medicine
• Urology
• Vascular Surgery
 
I have a specialized practice; will OmniMD’s electronic health records software meet my needs?

Yes. OmniMD can be easily customized for your medical specialty because it offers template-based charting. With this feature, standard templates are provided and can be customized to meet your specialized needs for effectiveness and ease of use.
 
Can I generate a report with OmniMD?

Yes, OmniMD solutions enable your organization to create reports quickly and easily. These reports can be accessed on your computer. The reports can help your organization evaluate the delivery of services, improve billing efficiency and track appointments and work-flow across locations.

What is OmniMD’s “point-and-click” feature?

OmniMD uses “point-and-click” forms to record a patient encounter. With automatic prompts, this feature allows a patient’s narrative to be created by simply selecting logical choices within phrases, macros and lists. The directory of the phrases, lists and macros is exhaustive enough to cover a large range of clinical situations. Users have the added flexibility of incorporating their own, if needed.

Can I chart at the point of care?

Yes, you can have computers with Internet access at each workstation for example, one at reception, one in the examination room and one in each consultation room to chart at each point of care. You can also access OmniMD from your handheld or pocket devices.

Medical Transcription

Does OmniMD handle medical transcription?

Yes, OmniMD has developed a transcription work-flow management system. This Web- and smart phone–compliant transcription software manages the transcription cycle from beginning to end by integrating voice recording, digital scripting, delivery to the transcription service and final transcript receipt. In addition, OmniMD provides transcription services to function as a one-source delivery partner.

Why should my practice outsource medical transcription tasks?

When clinics are able to focus on their core competencies of healing patients instead of having to invest time and energy into medical practice management, it leads to cost efficiencies and superior patient care. OmniMD takes complete charge of information processing so your practice not only saves time and money but also runs more smoothly than when performing such tasks in-house.

Appointment Scheduler

Does your system have an Appointment Scheduler?

Yes, OmniMD has an Appointment Scheduler for quick and easy appointment scheduling. You can schedule your appointment right from where you are via any Internet-enabled device. Prior alerts at specified durations make sure that you are prepared in advance and do not miss vital appointments. Icons automatically get updated before and after an appointment, giving accurate appointment status.

Document Management

Can I scan in my current and old paper records?

Yes, you can scan lab reports, photos and notes from old records and attach them to the patient’s record in OmniMD’s EHR. All vital documents can hence be organized and stored collectively in a systematic manner with the Document Manager. OmniMD also provides scanning and indexing services for old record entry.

Charge Capture

Are ICD and CPT codes included with the system?

Yes, ICD and CPT codes are coded within the system for easy use.

Do I have to choose the ICD and CPT code?

Yes, you can automatically select ICD and CPT codes from the lists.

Does OmniMD bill patients?

No, OmniMD does not bill patients.


Prescription Writer

Can I write prescriptions with OmniMD?

Yes, OmniMD provides multiple options for writing prescriptions from most Web-enabled devices, smart phones, tablets, computers, etc.


Does the system come with medications already in it?

Yes, the system includes commonly prescribed medications.

Does OmniMD EHR write prescriptions and warn of any drug interactions and contradictions?

Yes, you will be warned of drug interactions, allergies, duplicates and precautions to make requisite modifications at the right time.

Can I print the prescription?

Yes, the system can print directly from the computer by using a local or network printer.

Can we cross reference drug allergies?

Yes, this feature is provided in the drug database.

Does the prescription program document current and past medications?

Yes, the medications can be searched by date.

How are drug/prescription updates handled?

OmniMD updates the drug database on a quarterly basis.

Can I fax prescriptions to the pharmacy from OmniMD?

Yes, you can directly fax prescription to any pharmacy via wireless LAN. Wireless LAN needs to be set up in the clinic to use this option.

Referrals

How does OmniMD handle referring letters?

Patient data can be exchanged with physicians within the same clinic as well as with external members for referring patients. The system designates limited rights to an external doctor to log in and view patient data. OmniMD provides the added capability of faxing the referring letter and patient details right from a desktop to referring physicians who do not have Internet or desktop access.

Can you print, fax and/or email consulting and referring letters to multiple referring physicians?

Yes, letters can be faxed, emailed or printed directly from the system to multiple physicians.


Lab Order Integration

Can I write lab requests with OmniMD?

The physician can directly order patient tests form OmniMD EHR to the labs for fast processing and immediate action. Performed tests can be directly transmitted from the lab to be attached with the patient record in the EHR.

Does OmniMD integrate lab and test results?

Yes, OmniMD is a completely HL7-compliant system, which enables full integration with all major laboratory systems such as LabCorp, Quest, Bio-Reference, Sunrise, Lenco, Shiel and more than 180 others on the ION Network.


Patient Reminder

How does OmniMD handle patient reminder calls?

The OmniMD patient reminder system is based on an interactive voice recording system. It automatically calls patients and informs them of their upcoming appointments. The system also notes appointment confirmations or denials and updates them in the scheduler.

Insurance Eligibility Check

Can OmniMD check a patient’s insurance eligibility?

Yes, OmniMD provides online insurance eligibility verification. Patients’ insurance eligibility can be verified within seconds across insurance companies.

Integration Services

Can OmniMD applications interface with legacy systems?

Yes, our open architecture framework is designed to interface with legacy systems.

Will OmniMD share patient information with my billing system?

OmniMD is an HL7-compliant system, which seamlessly integrates with all major third-party billing software. We have built integration adapters for integration with Med iSOFT, Lytic, MD Office, Medical Manager and ADS just to name few.
 
Wireless Access

Does OmniMD EHR work with handheld devices?

Yes, OmniMD works on most Web-enabled devices.

Are your applications wireless?

Yes, the applications are wireless enabled. The mobile and the handheld devices interact with each other wirelessly through the server to update changes. The physicians can also download the latest patient data from the central server on the handheld for offline use. These devices can communicate with central servers via various transportation mechanisms such as synchronization using desktop cradles, wireless LAN, wireless modem or a cell phone.

Does OmniMD EHR work with Apple devices?

Yes, OmniMD works on Apple devices, such as the iPhone, the iPad, and other Mac computers and notebooks.

Support & Training

Will you assist with hardware purchasing and installation?

Yes, we offer full assistance to ensure that your purchase and installation experience is as smooth and easy as possible.

Does OmniMD provide both software and hardware support?

OmniMD only provides software support. Hardware support is the responsibility of the hardware vendor who provides the same.

What about upgrades, fixes and maintenance?

The monthly subscription fee includes free upgrades and software fixes for the life of the contract. While the drug database is updated quarterly, ICD and CPT code databases are updated on a yearly basis.

What training plans do you offer?

We will provide initial off-site training on use of the system at no additional charge. After that, we can provide off-site or on-site training charged separately.

Is it easy to get support from OmniMD if we need it?

We provide users with a user manual for self-troubleshooting as well as a dedicated email and phone line for timely support. Our support staff is available between 7:00 a.m. and 5:00 p.m. EST to assist you with your concerns.

Does OmniMD come with a manual?

Yes, OmniMD has a printed manual we leave with you, as well as help files and an online manual that may be viewed over the Internet at our website.

Security

Is OmniMD HIPAA compliant?

OmniMD complies with all current HIPAA regulations and will continue to meet all legal requirements in the future. The system gives role-based, password-protected access to users.

How secure are my patients’ records in OmniMD EHR?

OmniMD EHR has built-in security features that make electronic medical records accessible only to those with security clearance. OmniMD safeguards client data and information with HIPAA-complaint communication protocols, 128-bit encryption and public key authentication. As per the HIPAA norms of strong grade encryption and authentication, OmniMD meets all the regulatory requirements enabling security and confidentiality. Scheduled backups of your data keep your records and information safeguarded from being lost or destroyed.

What about data encryption?

Any data exchanged over the Internet is fully encrypted prior to transfer. This encryption standard has full 128-bit keys for access.

System Investment & Return on Investment

Does investing in OmniMD require major additional investments in hardware and technology infrastructure?

No, you will only have to invest if you have not already in desktop or portable computers or tablets subject to the number of doctors, examination rooms, etc. Costly application server software and hardware are included with the purchase of OmniMD EHR.

How much does OmniMD cost?

We charge a monthly subscription fee, depending on the modules you are using. The fee can be as low as $250 per month. To know more, call us at (914) 332-5590 Ext 292.

What are the ongoing expenses?

The only ongoing expense is the monthly subscription fee, which includes free upgrades and software fixes for the life of the contract.

Will your software cost justify itself in my practice?

Yes, most of our customers recover their yearly investment in OmniMD in the first three months from the cost savings our EHR system offers. This also includes the investment in the necessary hardware for scanning, data storage, etc.

 
Contact us at (914) 332-5590 Ext 292 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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