Location: Tarrytown, NY, USA
About Omni™
OmniMD™ suite of Electronic Medical Records (EMR) and Practice Management (PMS) product and services offer unparalleled reliability, ease-of-use, efficiency, and customizability. The comprehensive feature set is customer-driven, innovative and continuously updated to keep pace with rapid changes in healthcare industry. The specialty-specific EMR covers over 30 medical specialties, and is fully customizable to suit individual needs and workflow settings. OmniMD™eRx is Surescripts Gold certified.
From EMR to practice management to electronic claims, OmniMD™ empowers healthcare organizations to effectively address their financial, administrative, clinical, and regulatory needs. We also understand that software alone isn't a complete solution. That's why OmniMD™ offers a comprehensive set of support services such as medical billing and transcriptions as part of an integrated solution under one roof. Contact us today for a demonstration on how we can help and set you on the way to rediscover the privilege and joy of practicing medicine.
Position Summary:
We are seeking qualified individual to lead our Customer Support, Implementation and Training team. A career oriented, high-potential, individual who possess aggressive personality suitable to a fast-paced business environment for our Tarrytown, New York office.
Qualifications:
Position requires minimum 15 years of Customer Support and implementation experience in EMR, Revenue Cycle Management or healthcare software field.
Prime Responsibilities:
• Managing company’s Implementation, Training and Support operation
• Implementation of the product -OmniMD
• Training the Physician’s office online or onsite – 50% travel required
• Providing support to OmniMD Customers
• OmniMD Practice Management Set-up
• Ongoing support related to billing and also OmniMD EMR
• Coordinate with Software Development/QA/Designer Team
• Generation & Review of Customer Service Usage Report & Feedback
• Meeting SLA requirements for Customer Support
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